Get Expert Help For Your Home's Water
Whether you're looking for a water treatment system, replacement parts, maintenance support, or answers to a general water question, our Canadian water experts can point you in the right direction.
Custom Solutions
Tell us what’s going on with your water — hard water, sulphur smell, iron staining, well or city water — and a real water specialist from our Midland, ON team will recommend a solution that fits your Canadian home.
This form is for Canadian homes. Already own a Water eStore, Clack, or HUM system and need replacement parts or troubleshooting? Just let us know in the form so we can point you in the right direction. Prefer to talk? Call us at (705) 527-5900.
Common water problems we help solve:
Hard water and scale · Rotten-egg sulphur odours · Iron staining · Cloudy water · Bacteria and UV treatment · Reverse osmosis drinking water
What happens next?
Submit the form above and our team will review your information. We’ll follow up quickly with any additional questions or a recommended system based on your home and water. Need a kit first? See our home water testing kit.
FAQ
Who should fill out this customer intake form?
Who should fill out this customer intake form?
Canadian homeowners who want a real person to help with water treatment: softeners, iron/sulphur filters, UV, RO, filters, and related parts. It's free, consultative, and built around your home's water. Our specialists are based in Midland, Ontario and support homes across Canada. If you're shopping for someone else's house, that's fine too — just note it in the form.
I'm on well water. Do I need a water test before you can help?
I'm on well water. Do I need a water test before you can help?
Not always. A lot of well issues (iron staining, sulphur odour, sediment, hardness) we can narrow from symptoms and a few details. For bacteria, nitrates, or chemistry that doesn't match the story, we'll often recommend our home water testing kit so we're not guessing. You can start the intake either way — we'll tell you if a kit is worth it first.
What's the difference between a water softener and reverse osmosis (RO)?
What's the difference between a water softener and reverse osmosis (RO)?
A softener is usually whole-home: it reduces hardness minerals so your plumbing, fixtures, and appliances see less scale (and soap works better). RO is typically point-of-use (often under the sink) for drinking and cooking water taste and a broader set of dissolved stuff. Plenty of homes end up with both; the order depends on your water and what bugs you most. Tell us your top annoyances and we'll recommend the path that actually makes sense.
Do you only sell big systems, or can I get a water test kit?
Do you only sell big systems, or can I get a water test kit?
Both. You can grab a home water testing kit on our home water testing kit page, mail the sample back, and have our team help interpret it — or use this intake if you already know your issues and want a system/parts recommendation sooner. Kit cost can often be credited toward a qualifying system later. We'll steer you to whichever route saves you time.
How does the quote process work?
How does the quote process work?
After we review your intake (and any test results), we email a clear recommendation: what we'd put in, why, options if there are a few good paths, and what to do next. You get something sized to your situation, not a mystery PDF dump. No obligation to purchase. If something doesn't fit (budget, space, DIY vs pro install), reply and we'll adjust.
How fast will someone get back to me?
How fast will someone get back to me?
Most intakes hear from a specialist within one business day. Complex well cases or missing details sometimes need a short back-and-forth before we lock a recommendation. Weekends and holidays may add a little time. We're humans based in Midland, ON — not a chatbot farm. Urgent? Call (705) 527-5900.
I already own a Clack / HUM / Water eStore system. Is this still the right form?
I already own a Clack / HUM / Water eStore system. Is this still the right form?
Yes. Just tell us you need parts or troubleshooting (and the model if you know it). Photos of the valve, tank sticker, or part number save everyone a round of email tennis.
Will you try to sell me the most expensive system?
Will you try to sell me the most expensive system?
Nope. Our job is the right system for your water: sometimes that's a kit first, sometimes a modest filter, sometimes a multi-stage setup. If you don't need something, we'll say so. Trust is the long game here.