Ordering the faucet was fine, there were no problems placing the order. the carrier was several days late but that is normal for pandemic delivery performance. The faucet itself is functioning fine. the only complaint that I have is that there were no instructions on how to reassemble the the faucet. I checked on line and there was no information that I could find and I even checked U-Tube which flew by the installation which was not very helpful.
The problem was that, in spite of carefully laying out the parts in the order that I took them apart, I still managed to install the plastic washer backwards which created a small leak quite a bit afterwards that my wife discovered because it was slowly leaking into a pot.
Fortunately, I found the original manual and buried in the text was the caution to make sure that the plastic washer must be installed with the bevel facing into the pipe. The next day I disassembled the faucet and reversed the direction of the washer and the leak stopped. If I did not have the original manual it might have taken a few phone calls and a lot more time to figure out what I had done wrong.
I would suggest that you include assembly directions with this replacement faucet. No one wants to assemble it more than once.
I want to finish by saying overall we are very positive about the product. The first faucet has lasted over ten years and we are happy that every day we can drink clean, filtered water!
