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Frequently Asked Questions

Common Questions with Video Answers

Water Softeners work on an ion exchange process where sodium ions that have accumulated on the media are exchanged for hardness ions from the hard water as it passes through the water softener.

As water flows past the UV lamp Ultraviolet light alters the DNA material in cells so that bacteria, viruses, molds, algae and other microorganisms can no longer reproduce. The microorganisms are considered dead, and the risk of disease from them is eliminated. The process of UV Disinfection is accomplished without adding any harmful chemicals to your drinking water and does not distort the water or effect its pH value. UV Disinfection has an effective kill rate of 99.99% of most living microorganisms such as bacteria & viruses.

Air is injected into the water either using a venturi or by spraying water through an air cap in the media tank, oxidizing the iron and sulphur and then capturing the precipitated iron in the media tank before back washing it to the drain.

Moving and removing as much of the salt as possible is a good start. Adding hot water, letting it softener up the salt for a few hours or over night and then regenerating the water softener will start to remove the clog.

Water is forced under pressure through a membrane or skin. While the low mineral content water is forced through the membrane the high mineral content water is being flushed to the drain.

Very similar to a water softener in the sense that as water flows over a specialised media the tannin sticks to the media. After a few days of accumulation the media is back washed and regenerated with a high sodium brine.

Changing the filters in a Reverse Osmosis Drinking Water System is very straight forward. Shut off the water from the supply and the tank, release the pressure and start changing the filters one at a time.

Insider knowledge will help you make the right investment in a water softener for your family. These tips will make sure you get the best bang for your buck.

The Clack WS1 water softener valve is Made in USA from a clean sheet of paper design. They are super easy to program and use and service is incredibly easy.

Start by shutting off the waterflow from the pressure tank. Release the pressure and remove the lamp and sleeve. Clean the sleeve and replace the lamp being careful not to handle it with your bare hands.

By running a bleach solution through your household plumbing out of every faucet etc, then giving the chlorine solution at least a 4 hour contact time you will disinfect all of your household plumbing.

The overall process is very straight forward. Shut off the water flow, release the pressure and then remove the lamp, clean the quartz sleeve and replace the filters.

Make sure you disinfect the faucet before you take the water sample from a high flow source like a bathtub faucet.

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