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Pura, Pura UV, and Pura Ultraviolet are the brand names for PURAUV.com, which has merged with Pure Water Products, LLC. According to their website, the full range of systems and parts for the Hydrotech/Canature Pura UV brand continues to be offered, and originates from the USA. Pura Ultraviolet systems, lamps, and quartz sleeves incorporate the ultraviolet technology, which is clean and safe because it provides bacteria-free water with no chemicals added.
Gary the Water Guy carries Pura products for various applications. We vet our suppliers and personally test all Pura products, installing them in our homes (where applicable) and monitoring their performance daily. They have earned their reputation as innovative products with top notch customer service.
Pura products are easy to install and service. We offer YouTube videos that support Pura products explaining how they work, how to install and service. We also offer a 100% money back guarantee if you’re not satisfied with your investment in Pura products for your family.
We offer FREE Shipping anywhere in Canada. Once your order is placed, we process it the next business day and ship via ground transportation. In very remote locations, whenever the shipping costs become prohibitive we reserve the right to either cancel the order or ask that you contribute to the shipping costs, it's up to you. Your items may take anywhere from a few days up to a few weeks to arrive.
If you have any special shipping requirements, like requiring a signature at time of delivery, please leave a message in the "Special instructions for seller" section while checking out. If you order multiple products they may not all arrive at the same time as we ship from multiple warehouses and each item will be shipped directly to you. If no one is home when your order is delivered it will be left for you but we cannot assume responsibility for your order once it has been dropped off.
If you have any questions please contact us at info@TheWaterEstore.com
Thank you for your order, we appreciate your business!
We do not offer refunds or returns on items built to order including Aclarus Ozone systems, Reverse Osmosis systems larger than 500 gpd or water softeners/iron filters over 1 cubic foot.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@WaterEstore.com and send your item to: The Water Store 1004 King Street Midland Ontario CA L4R0B8.
To return your product, you should mail your product to:
The Water Store
1004 King Street
Midland Ontario CA L4R0B8
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Not to worry, we're here to help. Let us know what questions you have about Pura UV 20 Combo Pack Of Two 20" x 2.5" Filters and Lamp Free Ship and one of our experts will get back to you shortly.