Please note that the o-rings Viqua currently supplies with their UV Lamps and sleeves will work on all of their systems. You no longer need to buy the thicker o-rings for the older systems.
Product Number UVS 410867
Viquais one of 5 brands (including Aquafine, Salsnes Filter, Trojan UV, and Trojan Technologies) under the Trojan Technologies umbrella, who have succeeded in business since 1977 for decades. According to their website, the Viqua brand’s claim to fame is that they are “… one of the most recognized and respected brands … with more than 600,000 installations globally”. Trojan Technologies started in London, Ontario, and through continuous innovation have added manufacturing operations in: Guelph, Ontario; Cortland, New York; and Salsnes, Norway. Trojan Technologies has earned satisfied customers via almost 1,000 employees worldwide who provide timely support while working in a diverse and inclusive workplace.
Water eStore carries Viqua products and UV systems for applications that are: Single Tap; Whole Home; Professional Pro Series; and Specialty. We vet our suppliers and personally test all Viqua Water Filtration products, installing them in our homes and monitoring their performance daily. They have a proven track record of not only building a high-performance product but also providing amazing after-sales support and service.
Viqua Water Filtration products are easy to install & service, in most cases use widely available non-proprietary consumables and when possible, are Made in North America. We offer YouTube videos that support Viqua Water Filtration products explaining how they work, how to install and service. We offer a 100% money back guarantee if you’re not satisfied with your investment in Viqua water filtration products for your family.
We offer FREE Shipping anywhere in Canada. Once your order is placed, we process it the next business day and ship via ground transportation. In very remote locations, whenever the shipping costs become prohibitive we reserve the right to either cancel the order or ask that you contribute to the shipping costs, it's up to you. Your items may take anywhere from a few days up to a few weeks to arrive. If you have any special shipping requirements, like requiring a signature at time of delivery, please leave a message in the "Special instructions for seller" section while checking out. If you order multiple products they may not all arrive at the same time as we ship from multiple warehouses and each item will be shipped directly to you. If no one is home when your order is delivered it will be left for you but we cannot assume responsibility for your order once it has been dropped off. If you have any questions please contact us at info@TheWaterEstore.com
Thank you for your order, we appreciate your business!
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@WaterEstore.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@WaterEstore.com and send your item to: The Water Store 1004 King Street Midland Ontario CA L4R0B8.
Shipping
To return your product, you should mail your product to: The Water Store 1004 King Street Midland Ontario CA L4R0B8
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
